Frequently Asked Questions
Q: How can I placing an order with A&Z?
A: There Are Two Options: 1. Send An Email And A Representative will Contact You Via E-Mail Shortly 2. Directly Contact A&Z Via Telephone 0086-311-68078629 Or Fax. 0086-311-85906019
Q: How about the delivery time?
A: Between Two Weeks To One Month Depending On The Quantity Ordered. If You Are Sourcing A Product, Our Representative Will Give You Specific Information Regarding The Lead Time. If You Need A Rush Order, Contact Our Representatives To Discuss Your Specific Needs.
Q: How can I get samples promptly?
A: Kindly Please Contact With Our Representative Via Email, Fax, Or Phone To Specify The Sample You Need And Provide Your Courier (As UPS, FedEx, DHL,TNT Etc) Account No. And We'll Send Samples Through Your Courier By Freight Collect. For Oversea Customers, Sample Value Under USD15.00 Normally Free Of Charge. As A Courtesy, Your Courier Charges And Samples Charges Can Refund From 1st Order.
Q: How about the Minimum Order Quantity (MOQ) and Minimum Order Amount(MOA)?
A: For we are the real manufacturer, so MOQ or MOA is no limited.
Q: Can I print or customize (OEM) the packing of the product?
A: Yes. You Can Customize Your Logo Print on the Box or Bag, Or Make A Label which Print Your Logo Stick on Box .Please Specify Your Requirement To Our Representative, According To Your Order Product And Quantity, We May Charge You Extra Printing Fee .If a large quantity order, printing fee will be free of charge.
Q: Can you please quoting me the C&F or CIF price?
A: In General, Our Quotation Is Based On FOB Price. If You Are Looking For The C&F Or CIF Price Then Please Inform Your Destination Seaport And Estimated Quantity, Our Representative Will Quote You Accordingly. Or, You Can Recommend Your Shipping Company To Re-Check The Freight Price. Our Principal Is Look For A Good Reputation Shipping Company, Which Offers Competitive Freight Fee, And Handling Your Cargos In Good Way.
Q: What's the payment term?
A: 50% Deposit By T/T In Advance To Confirm The Order, Balance Before Shipment Or Balance Against L/C At Sight.
Q: How can I trust the quality of the merchandise?
A: A&Z Hired A Professional Quality-Control Team Who Inspects Each Order Before Shipment.
Q: What kind of certifications do you have?
A: CE, FDA and Other Domestic Certifications.